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About us

  • WIN-WIN-WIN DEAL

    To maximize your travel budget, we get you the best rates from the tour operators. Working with us, they have less margin per tour, but get more profit per season. We sell more tours getting more commission. Everybody wins!

  • RELIABLE TOUR OPERATORS ONLY

    We deal only with reliable and experienced tour operators. We do not hide their names; you can find information on each operator and their products online. More than that you book directly with the tour operator.

  • LOW RATES + HIGH QUALITY

    Working with us tour operators must provide not only low rates, but high tour quality in the same package. Yes, it is a rare combination, but we deliver!

  • WIDE CHOICE + EASY BOOKING

    We present a wide choice of tours and operators for your consideration / review. Search, find, compare, and book ! It’s easy isn’t it?

FIND TOUR:

    Dear Guests:

    We created EXCOOR as an international partnership after providing on-land tours and shore excursions in Scandinavia & Russia for more than 16 years. Working as separate agencies located in different countries we discovered some common fundamental problems on this field that we now address:

    • Tours were too expensive; not easy to find and book;
    • Tours by different operators were presented on different websites; and
    • Tour aggregators did not show the names of tour operators or connection between the customer and operator.

    EXCOOR was created to address each of these problems. Our international team of travel insiders is passionate with finding the best ways to solve a travelers dilemma. We've been working in the travel industry since 1996. We’ve garnered enough experience to take pride in our customer service. Covering all the Baltic capitals from St. Petersburg to Berlin, from classic tours to customized themed experiences, we have something for every traveler. We deal only with reliable tour operators and closely monitor quality control of their services. We consider our customers to deserve not only a wide choice of tours but operators as well. Book with us, maximize your travel budget and enjoy unforgettable trip memories!

    Contact information

    Kupchinskaya 11/1 – 59, St.Petersburg, Russia, 192284
    Phone: +7 951 6871517

    Payments & Cancellations

    When you book a reservation for a Product through the Website, Excoor collects your payment information and processes your payment as described  below under "Payment Processing". Excoor accepts the following credit cards: Mastercard, Visa, American Express, Discover. There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation. Payment will be listed as Excoor on the credit or debit card statement.

    No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.

    Canceling a booking with Excoor can result in cancellation fees being applied by Excoor, as outlined below. Additional fees may be levied by the individual supplier or tour operator (see your Excoor Voucher for specific details). When canceling any booking you will be notified via email or
    telephone of the total cancellation fees.


    Event, Attraction, Theater, Show or Coupon Ticket
    These are non-refundable in all circumstances.
    Gift Certificate
    These are non-refundable in all circumstances.
    Other Tour Products & Services
    If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee.
    If you cancel between 3 and 6 day(s) in advance of the scheduled departure,  there is a 50 percent cancellation fee.
    If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.

    The value of the transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on Excoor.com, and the final amount charged to your bank account or credit or debit card statement. 

    Please contact your bank or card company if you have any questions concerning any applicable conversion or fees. Please note for bookings made in Brazil, the tax IOF (Tax Upon Financial Operations, 6.38%) is not included in the final booking value and will be charged to the credit or debit card used to make the purchase.

    Customer support

    Customer support provided by Russia Federal Agency for Tourism:
    http://russiatourism.ru/en/contents/ob_agentstve/regulation-of-the-federal-agency-for-tourism/
    Address: 47 Myasnitskaya Street, Moscow, 101000, Russia
    Phone/fax: +7 (495) 607-78-21
    E-mail: press@russiatourism.rupressrt@yandex.ru
    Phones: 8 (495) 608-99-80,  8 (495) 607-32-17  



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